Privacy Policy

1. Introduction

Welcome to Expert Technologies BD (“Company”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at www.experttechnologiesbd.com, place an order, or engage with our services.

Please read this policy carefully. If you disagree with any part of this policy, please discontinue use of our website and services.

2. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our platform.

2.1 Information You Provide Directly

• Full name and designation
• Company name and business address
• Email address and phone number
• Billing and delivery address
• Payment-related information (we do not store full card details)
• Order details, purchase history, and service requests
• Messages, queries, or complaints submitted via contact forms or email

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Device type and operating system
• Pages visited and time spent on pages
• Referring URLs and clickstream data
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive limited information from:

• Payment processors (transaction confirmation only)
• Delivery and logistics partners (delivery status updates)
• Business referral partners (company contact details only)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To confirm, process, and fulfill your orders and service requests
• Communication: To send order confirmations, invoices, delivery updates, and support responses
• Customer Support: To respond to your queries, complaints, and warranty claims
• Account Management: To create and manage your registered corporate account on our platform
• Service Improvement: To analyze usage patterns and improve our website, product catalog, and services
• Legal Compliance: To comply with applicable laws, regulations, and government requirements in Bangladesh
• Marketing (with consent): To send product updates, promotions, and newsletters — only if you have opted in
• Fraud Prevention: To detect, investigate, and prevent fraudulent transactions or unauthorized platform access

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contractual necessity — to fulfill orders and deliver services you have requested
• Legal obligation — to comply with tax, accounting, and regulatory requirements under Bangladesh law
• Legitimate interest — to improve our services, prevent fraud, and maintain platform security
• Consent — for marketing communications and non-essential cookies, where you have given explicit permission

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Types of Cookies We Use:

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

6. How We Share Your Information

We do not sell your personal information to any third party. We may share your data only in the following limited circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, processing payments, or delivering orders — bound by confidentiality agreements
• Brand & Warranty Partners: With authorized brand service centers when processing warranty claims on your behalf
• Delivery Partners: With logistics and courier services to fulfill your delivery
• Legal Authorities: With government authorities or law enforcement agencies when required by law or legal process
• Business Transfers: In the event of a merger, acquisition, or business restructuring, your data may be transferred to the succeeding entity

We require all third parties to maintain appropriate security standards for your data.

7. Data Retention

We retain your personal information for as long as:

• Your account remains active
• It is necessary to fulfill the purposes described in this policy
• Required by applicable law (e.g., tax and financial records under Bangladesh tax regulations)

When data is no longer required, we securely delete or anonymize it in accordance with our internal data management procedures.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Unlawful processing

Security measures include:

• Secure (HTTPS) connections on our website
• Access controls limiting data access to authorized personnel only
• Regular review of our data collection and storage practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights

As a user of our services, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal data, subject to legal retention obligations
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances
• Right to Data Portability: Request your data in a structured, commonly used format where applicable

To exercise any of these rights, please contact us at info@experttechnologiesbd.com. We will respond to your request within 15 business days.

10. Marketing Communications

We will only send you promotional emails, product updates, or newsletters if you have explicitly opted in to receive them.

You may unsubscribe from marketing communications at any time by:

• Clicking the “Unsubscribe” link in any marketing email
• Emailing us at info@experttechnologiesbd.com with your request

Opting out of marketing will not affect transactional communications related to your orders or services.

11. Third-Party Links

Our website may contain links to third-party websites, brand pages, or partner portals. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Children’s Privacy

Our website and services are directed to businesses and adult individuals. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will promptly delete such data.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

• Update the “Last Updated” date at the top of this page
• Post the revised policy on our website

Your continued use of our website or services after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

14. Governing Law

This Privacy Policy is governed by the laws of the People’s Republic of Bangladesh. Any disputes arising from this policy shall be subject to the jurisdiction of the courts in Dhaka, Bangladesh.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Expert Technologies BD
IT & Security Product Supplier — Bangladesh

📍 Dhaka, Bangladesh
📧 Email: info@experttechnologiesbd.com
📞 Phone: +880 1312 663333
🌐 Website: www.experttechnologiesbd.com
🕘 Business Hours: Saturday – Thursday, 9:00 AM – 6:00 PM (Bangladesh Standard Time)

This Privacy Policy was prepared specifically for Expert Technologies BD and reflects our commitment to responsible data handling and customer trust.